1. How do I pay for my order?

You can pay via PayPal account or debit/credit card.


2. Do you ship internationally?

Yes, we ship internationally.


3. How much is shipping?

Shipping rate is calculated based on the exact weight and destination of the order. It also depends on the shipping method chosen (eg. express, FedEx Standard Overnight, FedEx international, etc.) For International orders, it is your responsibility to pay for VAT.


4. How do I track my order?

Please wait a few days to receive an email from us that your order is packaged and sent for shipping. We will provide you with a tracking number and instructions how to check its status. If you don't receive such an email in a week (check your spam box) please contact us for the tracking number.


5. How long will it take to receive my merchandise?

From the time your order is placed and the date when you receive it, there are two phases: Fullfillment and Shipping.

Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable.  Depending on the circumstances and inventory levels, it may take longer than usual. 

Shipping: You have several shipping options to choose from - they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.


6. Return/Replacement policy

We have a 30-day return policy. Email us first at support@petsintech.com and tell us the reason for return/replacement and please include pictures if applicable.